Customer Service Advisor

Role Overview

• Dive into a comprehensive training program to get ready for top-notch customer service
• Support customers with setup and configuration of payment terminals or online solutions
• Address and resolve any reported issues
• Connect with B2B customers via phone and email, providing service-oriented solutions
• Handle admin tasks and follow up on questions and requests
• Cultivate a positive working environment and foster motivation among team members

Requirements

• Native-level proficiency in Danish (both spoken and written)
• A good command of the English language
• A high school diploma or equivalent qualification
• Previous customer service experience is a bonus but not a deal-breaker
• Excellent communication skills for confidently interacting with customers
• Master problem solver, ready to tackle customer inquiries
• Juggling tasks and paying attention to detail in a fast-paced environment
• Comfortable using computer systems and various software applications
• Ability to work flexible shifts, including evenings, weekends, and holidays

Benefits

• Base salary: €1,559.25 gross per month (based on a 39-hour contract)
• Monthly bonus: ❖ €200 gross per month (based on planning adherence & quality). ❖ After 6 months, the bonus increases to 300 per month with new targets. ❖ After 12 months, the bonus goes up to €350 per month with additional targets. ❖ After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.
• Permanent contract after a 1-month probation period
• You accrue 1.9 paid holidays per month
• Opportunities for growth and professional development
• A diverse, supportive, and collaborative team environment
• Unlimited coffee and fresh fruit on office days for an energy boost
• A diverse, friendly, and collaborative team culture
• Tax free benefits (restaurant/Transport/Day Care)
• Access to a mental health and well-being support app
• Free online Spanish lessons outside working hours