Own the delivery of website content for seasonal campaigns and new product launches
Coordinate with Marketing, Creative, Photography and Product teams to ensure launches are delivered on time and to the highest standard
Manage critical paths, ensuring content, assets and product data are accurate and ready for launch
Manage the website helpdesk, resolving content and user experience requests efficiently
Conduct regular site reviews to identify opportunities to improve content, navigation and customer journeys
Gather feedback from Stores, Trade and Customer Experience teams to continually enhance the website
Monitor website performance, sales and key trading metrics
Attend weekly trading meetings and help identify opportunities to improve conversion and revenue
Help maintain and improve on-site SEO through content optimisation
Collaborate with our internal technology team and external development partners to deliver website improvements
Support testing and deployment of UX and technical enhancements
Work with the Web Product Executive to investigate and resolve bugs and website issues

2+ years' experience in an ecommerce retail role
Experience across website content management, trading, CRO and SEO
A customer-first mindset and exceptional attention to detail
Strong organisational skills with the ability to manage multiple projects and deadlines
Analytical and commercially minded, with confidence interpreting data and spotting opportunities
Naturally curious, collaborative and proactive
A problem-solver who enjoys identifying issues and finding practical solutions
Comfortable working in a fast-paced, entrepreneurial environment

25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
Enhanced family leave policy
Staff and friends and family discount scheme
Healthcare cash plan
EAP programme
Shopping discounts
Cycle to work scheme
Half a day for Christmas shopping
Life Assurance
4 times annual salary

Ecommerce Executive

Key skills