Follow up with new leads who inquire about New Mom School programs
Conduct phone consultations with prospective customers
Manage lead communication through phone, text, email, and CRM tasks
Consistently execute follow-up sequences to maximize enrollment opportunities
Track lead activity and maintain accurate CRM records
Identify enrollment opportunities and guide prospects through the decision-making process
Re-engage inactive leads and nurture long-term prospects
Support retention and re-enrollment outreach with existing studio customers when needed
Collaborate with studio owners and the corporate team to ensure a positive customer experience
Provide regular reporting on lead activity, conversions, and sales performance

Previous sales, customer service, enrollment, admissions, membership, or client relationship experience
Strong verbal and written communication skills
Comfortable making outbound calls and following up consistently
Highly organized and self-motivated
Ability to work independently in a remote environment
Strong follow-through and attention to detail
Experience in wellness, fitness, education, healthcare, childcare, community-based businesses, or membership sales (preferred)
Experience using a CRM (preferred)
Experience working with mothers, families, or parent-focused businesses (preferred)

Enrollment and Sales Specialist

Key skills