Business Solutions Analyst III

Role Overview

• Frame problems and turn them into decision-ready understanding
• Partner with business stakeholders, product teams, architects, and engineers to understand objectives, challenges, and opportunities
• Facilitate structured requirements gathering using workshops as well as modern techniques, including AI-assisted analysis and synthesis
• Create clear, testable user stories, acceptance criteria, and supporting documentation aligned to product delivery
• Define and document end-to-end business processes
• Develop current-state and future-state process flows using appropriate methodologies (e.g., BPMN, swimlanes)
• Analyze processes to identify inefficiencies, risks, and opportunities for optimization
• Ensure alignment between process design, system capabilities, data flow, and operational realities
• Design user-centered solutions
• Create wireframes, mockups, and high-quality clickable prototypes to visualize and validate solution concepts with real users and stakeholders
• Collaborate with UX/UI and product teams to ensure designs meet user needs and business goals
• Facilitate stakeholder walkthroughs and validation of proposed designs
• Enable high-quality delivery
• Act as a liaison between business and technology teams, ensuring shared understanding throughout the delivery lifecycle
• Support backlog creation, refinement, and prioritization within agile delivery models
• Work closely with engineering and testing teams to ensure requirements are well understood, complete, and testable
• Leverage AI and modern tools to enhance analysis
• Continuously explore new techniques to improve analysis effectiveness and delivery outcomes, such as orchestrating governed AI agents for research synthesis and journey mapping
• Drive continuous improvement
• Identify opportunities to improve business processes, tools, and ways of working
• Promote best practices in business analysis, documentation, and stakeholder engagement, including mentorship of level I analysts.
• Contribute to the evolution of the Architecture and Analysis capability within GDATS.

Requirements

• Proven experience as a Business Analyst in complex, global, technology-driven environments where you have led the analysis on a complex, feature-rich program
• Strong experience in requirements elicitation, documentation, and management
• Track record of successfully creating business process flows, wireframes, and prototypes
• Familiarity with agile methodologies and product-based delivery models
• Experience working closely with engineering, architecture, and product teams
• Exposure to AI-powered tools for analysis, documentation, or workflow optimization is highly desirable
• Experience in logistics, supply chain, or regulated industries is advantageous.

Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice.
• Flexible and hybrid working arrangements apply in line with World Courier policies.