Business Process Operations Analyst I

Role Overview

• Support the execution of strategic business process initiatives collaborating with cross-functional teams
• Support the launch of new products and services
• Maintain business process documentation and assist in optimizing business processes
• Provide support to business users for process and technology adoption
• Monitor and triage end-user support requests
• Collaborate with technology teams and solution owners to resolve incidents
• Ensure seamless transition of technology initiatives to business users
• Assist with change management and rollout of new products and technologies

Requirements

• Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes
• Basic ability to determine the root cause of problems and create solutions
• Strong verbal, written, and interpersonal communication skills
• Ability to collaborate with diverse multi-function teams
• Bachelor’s degree preferred
• Property & Casualty Insurance experience preferred
• Knowledge of Insurance products and certifications from The Institutes is a plus

Benefits

• 401(k) with employer match up to 8%
• additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• generous PTO
• Paid Sick Leave
• paid parental leave
• state-mandated leave