Provide customer and lead support and maintain relationships;
Experience with outbound outreach (calls, WhatsApp, structured follow-ups);
Previous experience in commercial roles, consultative sales, or student recruitment;
Experience working with targets and monitoring performance indicators;
Participate in and support commercial events, fairs, and internal and external prospecting activities;
Conduct negotiations and manage the sales funnel;
Record information and statuses in the CRM;
Monitor performance indicators and targets;
Act strategically to convert opportunities;
Collaborate with internal teams (marketing, finance, academic, etc.);
Ensure a positive customer experience throughout the entire journey.

Currently pursuing a bachelor's degree;
Previous experience in commercial/customer service/sales roles;
Strong verbal and written communication skills for WhatsApp and email communication;
Experience using a CRM to log activities and track the pipeline;

Unimed Health Plan: With co-pay, providing medical coverage and access to a quality accredited network
OdontoPrev Dental Plan: Nationwide coverage, with premiums deducted from payroll
Education Incentive: Support for professional and personal development, including incentives for specialization, extension courses, language studies, and postgraduate programs at PUCPR
Meals at Bistrô Marista: On-site meals on working days, with a nominal payroll deduction
Meal delivery to the workplace reception for people with disabilities, with a nominal payroll deduction
Quality of Life Program
Private Pension Plan
Life Insurance
Transportation Allowance
Wellhub (formerly Gympass): Access to various gyms with membership fees deducted from payroll
Zenklub: Access to teletherapy sessions with mental health professionals, with two free consultations per month
Conte Comigo Program: Multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension advisory
Benefits Club: Partnerships with companies across various sectors offering special discounts on services and products
Preferential parking with easy access to the workplace

Junior Commercial Analyst

Key skills