Own assigned cases from intake through resolution, maintaining clear status and documented next steps on every active ticket.
Triage and acknowledge new tickets the same business day, providing a first response and setting expectations with stakeholders.
Perform thorough root-cause analysis and validation before escalating, using available troubleshooting tools and team expertise.
Investigate issues across logs, monitoring dashboards, and databases to isolate the source of a problem.
Keep stakeholders informed with timely updates on active investigations and clear timelines when a full answer isn't yet available.
Escalate blockers promptly and proactively flag access or tooling gaps rather than letting work stall.
Collaborate with teammates and contribute to a learning environment, asking for help and sharing knowledge.
Maintain visible progress through daily updates, status reports, and documented investigation notes.

Strong troubleshooting and analytical skills, with a methodical approach to isolating root causes.
Experience investigating technical issues in a support, QA, or engineering-adjacent environment.
Clear written and verbal communication in English.
Ability to manage a queue of concurrent work, prioritize effectively, and keep work well-documented.
Self-directed ownership and reliable follow-through on commitments.

Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.

Junior Solutions Engineer

Key skills