Deposit Operations Manager

Role Overview

• Leads the day-to-day operations of deposit and digital banking functions
• Ensures efficient, accurate, and compliant service delivery
• Supports and develops a high-performing team
• Drives resolution of operational and customer issues
• Partners across teams and vendors to maintain strong system performance
• Plays a key role in risk management, audit support, and upholding the Bank’s commitment to quality, accountability, and exceptional service
• Assists and provides supervisory guidance regarding the daily operation of the department
• Assists in the completion of the daily processes
• Responsible for the training, organizing and developing of the Operations staff
• Ensures daily operations run efficiently
• Serves as a role model by consistently delivering professional service to internal and external customers
• Supports management requests on all levels
• Assists Operations personnel and other Bank employees with various customer issues
• Takes ownership of problem resolution including identifying the issue, resolving and following up with customer to ensure satisfaction
• Assists in the coordination and support of audits and examinations
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality
• Responsible to work with core vendors to resolve issues as they arise
• Creates, updates and ensures the department procedures adhere to Bank Policy and all Federal and State laws
• Manages risk by ensuring compliance with policies, procedures and regulations and conducting initial and ongoing risk assessments
• Follows security policies and procedures to prevent Bank and customer losses
• Conducts an annual performance review for Operations staff

Requirements

• High School diploma or GED
• Minimum of 5 years working in the Banking industry
• Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position.
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing through the use of internal reports
• Ability to read, analyze and interpret general banking periodicals or government regulations
• Must be proficient in Microsoft Office applications, such as Word and Excel
• Must have the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Must have excellent organizational, time management and both written and verbal communication skills
• Preferred Qualifications: Bachelor’s degree
• Minimum of 2-3 years of back office Operations experience