Customer Support Specialist – Bike Expert

Role Overview

• Engage with potential customers through email, chat, phone, and in-person interactions
• Provide expert guidance and personalized recommendations on e-bike and bicycle products
• Assist customers in decision-making to ensure they find the right product for their needs
• Collaborate with logistics and operations teams to ensure smooth order fulfillment
• Share knowledge with the team and contribute to internal training resources
• Gather and report customer feedback to improve products and sales processes

Requirements

• Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
• Excellent written and oral communication skills
• Comfort with technology and digital tools
• Empathetic, enthusiastic, and customer-focused personality
• Ability to work autonomously in a fast-paced environment
• Strong problem-solving skills and adaptability in ambiguous situations
• Interest in sustainability, mobility, and technology is a plus
• Previous experience in customer support is advantageous

Benefits

• Work in a dynamic startup environment with ambitious and passionate colleagues
• Opportunity to work with a wide variety of e-bike models and brands
• Be part of an innovative and fast-growing international company
• Paid training and structured onboarding
• Career growth and professional development opportunities
• Access to high-quality tools and resources for e-bike support
• Comprehensive medical, dental, and vision plans
• Life, accidental death, and long-term disability insurance
• Paid parental leave