Design and manage the complete integration journey for new US partners
Create and host engaging webinars and training sessions to boost platform usage
Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
Maximize the automation of recurring support and onboarding workflows.
Ensure perfect technical account configurations to eliminate any operational friction.
Analyze partner KPIs and proactively provide customized action plans and recommendations.

Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations
Outstanding pedagogical and communication skills (ease with hosting webinars) combined with a strong commercial mindset (upsell fiber)
A "geek" at heart, with verified experience in workflow automation tools and a genuine appetite for leveraging AI
English: Native or perfectly bilingual imperative (US market focus). Spanish is a strong plus.

A neat integration to start well
Lots of possibilities for development
Collaboration with multidisciplinary and international teams
International projects to perfect your background!
An attractive salary
An access to our E-Learning platform : for the development of languages and other skills
No-meetings days to boost your efficiency!

Support Operations Specialist

Key skills