Key skills
AIStakeholder ManagementMentoringCommunication
About this role
Role Overview
- Lead, mentor and supervise team members in HCP engagement operations
- Maximize operational effectiveness, optimize workflows, allocate tasks, and monitor progress to meet SLAs
- Oversee HCP contracting, onboarding, FMV/tiering assessments, and payment processes
- Ensure that all operational procedures are documented and standardized
- Drive continuous improvement of processes and efficiency, with a focus on accuracy and adherence to compliance standards
- Coordinate with cross-functional teams to support HCP/HCO activities
Requirements
- Bachelor’s degree, preferably in Life Sciences, Business, or related field
- 5+ years of experience in HCP operations, compliance, or pharmaceutical industry support
- Proficiency in English allowing for fluent communication both verbal and written
- Prior experience managing a team or leading operational processes
- Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)
- Excellent organizational, communication, and stakeholder management skills
- Proficiency in HCP engagement systems and reporting tools
- Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)
Benefits
- Work flexibility
- hybrid working model (2 days on-site, 3 days remote)
- Flexible start of the day
- Workation
- Sabbatical leave
- Development and upskilling
- our full support during onboarding process
- Mentoring from experienced colleagues
- Training sessions
- Workshops
- Certification co/financed by PwC
- Conversations with native speaker
- Wide medical and well-being program
- a medical care package (incl. physiotherapy, discounts on dental care)
- Coaching
- Mindfulness sessions
- Psychological support
- Education through dedicated webinars and workshops
- Financial and legal advice
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages)
- Access to a cafeteria
- vouchers
- Discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
- Possibility to recommend your friend to work with us.