Measurement Success Analyst, Bilingual Spanish/English

Role Overview

• Support English
• and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products
• Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings
• Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders
• Develop and maintain an up-to-date understanding of product changes and methodology improvements
• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software
• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management
• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally
• Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce
• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner
• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations
• Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

Requirements

• Professional fluency in both English and Spanish is required
• Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages
• BA/BS degree
• Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions
• Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner
• Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc)
• Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP
• Advanced problem solving and critical thinking
• Strong work ethic with self-motivated mindset and drive to achieve goals
• Detail oriented, self-starter who is eager to learn new skills and concepts
• An innate sense of accountability
• Flexibility in the ever-changing market research technology landscape
• Positive attitude with team-player mentality

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave