The management of the assigned projects and/or cases.
Adherence to the general company processes.
Implementing call-centre programs.
Administer and adhere to case-management protocols.
Implementing pharmaceutical and biotechnology related market research initiatives.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases.
Responsible to report all Adverse Events to the assigned units/departments.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service.
Bilingual (French/ English) an asset.
Ability to multitask.
Attention to detail.
Strong Problem solving skills.
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook.

Bilingual Caseworker

Key skills