Learning Partner

Role Overview

• Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
• Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
• Manage classroom environment, analyze results, and identify gaps in training needs
• Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
• Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
• Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
• Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
• Conduct needs analysis and make recommendations to business leaders regarding learning needs
• Design exercises, activities, and training assessments that reinforce learning
• Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
• Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
• Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
• Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
• Perform other duties as assigned

Requirements

• Bachelor’s degree in a related field
• 2-5 years of professional training and classroom facilitation
• Mortgage servicing experience
• 1-2 years of project management experience
• Strong organizational, time management, and project management skills
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
• Exceptional facilitation, presentation, and listening skills
• Understand adult learning principles and other learning theories and practices
• Ability to use creative and effective instructional design techniques to deliver high-class training

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan