Director, Business Development

Role Overview

• Expand existing client base in the United Kingdom
• Actively prospect and leverage potential new business opportunities within specified Customer/Accounts
• Cultivate strong, long-term relationships with key decision-makers with Account and develop deep knowledge of the Customer/Account organization
• Analyze potential opportunities and develop detailed business plans and sales strategies for each Customer/Account
• Identify and respond to Customer/Account needs to define potential PSI opportunities
• Ensure appropriate strategy/solution is proposed to Customer/Account
• Work with Operations to identify sales team and prepare presentation
• Educate team participants in Customer/Account culture, operational needs/methods, and sales techniques needed to close the sale
• Lead the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation
• Coordinate with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing
• Handle follow-up related to the sales and facilitate completion of contractual documents
• Ensure appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations
• Share Customer/Account strategies and sales plans with Project Directors/Managers
• Coordinate with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns
• Seek input from Project Managers/Directors to proactively address Change in Scope, new opportunities, or customer dissatisfaction
• Work with Project Manager/Director and Operations to ensure Changes in Scope (CIS's) are appropriately negotiated with the Customer/Account
• Maintain high visibility within Customer/Account organization
• Monitor Customer satisfaction through regular formal and informal surveys
• Coordinate with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner
• Review proposals and analyze requests for proposals and protocols
• Attend industry events, set up meetings at events, and perform follow-up with potential clients
• Act as a liaison between UK clients and Operations on an as needed basis

Requirements

• University degree in health sciences or an equivalent combination of education, training & experience
• Demonstrable competency in sales or business development preferably for a Contract Research Organization or company providing services to the healthcare industry
• 3
• 5 years of business development experience in the CRO sales arena
• Working proficiency with Salesforce
• Strong communication, collaboration, problem solving, and time management skills
• Capable and willing to travel

Benefits

• Employees can work remotely