Customer Service Representative

Role Overview

• Answer incoming calls in a fast-paced call center environment.
• Build relationships with clients and agents.
• Process payments and complex service requests.
• Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
• Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
• Complete insurance verifications and policy summary requests.
• Keep records of customer interactions and transactions.

Requirements

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.