Customer Service Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. They are seeking a Customer Service Representative who will be responsible for answering incoming phone calls from customers, identifying their needs, and resolving complex issues while providing excellent customer service. This role offers the flexibility to work remotely and requires strong communication and problem-solving skills.

Responsibilities:

• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Scheduling appointments for patients - entering and updating demographics

Requirements:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Knowledge of Medical Terminology
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime
• 1+ years prior health care experience
• Ability to type 40 wpm