Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
Provides information to customers about product features.
Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Help customers with complaints and questions, give customers information about products and services.
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support.
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines.
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer’s account information.
Champion company core values and other company programs.
Other duties as assigned.

Minimum High School Diploma or equivalent is required in North America
Minimum of 2 years post-secondary or equivalent is required in Philippines
Minimum 3 CSEC passes English is compulsory in all locations
Previous experience in an Agent/Customer Service Representative is preferred but not required.

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Customer Service Representative – Customer Experience

Key skills