Network Engineer – Juniper Routers

Role Overview

• Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX)
• Build productive and collaborative trust-based relationships with the assigned accounts
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach
• Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions
• Keep management informed of all sensitive issues
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability
• Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues
• Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use
• Sound documentation of technical support issues using the available tools is an essential element of the role
• Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction

Requirements

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent)
• 3+ years of working experience in a network support role
• 3+ years supporting customers on site and via phone
• Strong communication skills, including influencing and collaboration skills
• Strong problem solving skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills
• Excellent presentation skills
• Must-have Technical skills: IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers; Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN
• Preferred to have Technical skills: Working knowledge of EVPN, SR-MPLS, SRV6; Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools; Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl)

Tech Stack

• Linux
• Perl
• Python
• TCP/IP

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion