Community Lead – Senior Technical Architect

Role Overview

• Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners within Professional Services.
• Spend approximately 50% of the time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Agentforce expertise to design and implement solutions.
• Create and maintain an evolving library of enablement content, including documentation, guides, templates, and reusable assets related to Agentforce solution design, implementation patterns, and recommended approaches.
• Design and deliver live enablement sessions, webinars, lunch 'n learn events, and Ask Me Anything (AMA) sessions to scale Agentforce knowledge across the organization.
• Develop and run initiatives to support CSG employees in achieving Agentforce certifications (e.g., Salesforce Agentforce Specialist and Agentblazer Innovator/Legend).
• Actively engage with the internal community through channels like Slack, answering technical questions, providing guidance, and facilitating peer-to-peer knowledge sharing.
• Maintain and curate a central repository for Agentforce knowledge, resources, and successful project patterns.
• Determine and track program measurement strategies to understand the reach and impact of community enablement initiatives within the Delivery organization.
• Gather and synthesize feedback from the community and project experiences to provide insights back to Product and Engineering teams.

Requirements

• Practical, hands-on, real-life Agentforce experience guiding customers on the use of the technology.
• Salesforce Agentforce Specialist certification and Agentblazer Legend status is required.
• Experience creating and delivering technical enablement content and training for technical audiences.
• Experience with AI-related data integration technologies and concepts, including MCP, RAG and vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
• Comprehensive and current knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to enterprise AI deployments.
• Experience working in a customer-facing role within professional services or consulting.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts.
• Proactive, self-sufficient, and professional attitude.
• Knowledge of Salesforce products and well-versed in Salesforce technology (Sales Cloud, Service Cloud, Data 360 experience is beneficial).
• Experience designing and facilitating workshops.
• Ability to excel on multiple client engagements (typically 1-2) at once, while still being engaged in the Agentblazer community that you lead.
• BA/BS degree or foreign equivalent in a technical or related field.
• Willingness to travel when needed (expected to be less than 10%).

Tech Stack

• Cloud

Benefits

• time off programs
• medical, dental, vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program