Key skills
ServiceNowChange Management
About this role
Role Overview
- Administer and configure the ServiceNow platform and its applications
- Manage platform functionality, including plugins and environments
- Execute release activities, including moving code to production
- Monitor platform performance and ensure system stability
- Troubleshoot issues and provide production support
- Manage user access and enforce security controls
- Support governance processes, including change management and compliance
- Partner with engineering and architecture teams on deployments and platform improvements
- Drive continuous improvement across platform operations
Requirements
- 5+ years of hands-on ServiceNow experience
- Strong ServiceNow platform administration experience
- Experience with user access and security management
- Proven production support and troubleshooting experience
- Experience with release management / moving code to production
- Experience with platform monitoring and operational support
- Experience working in a governed environment (change control, separation of duties)
Tech Stack
- ServiceNow
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law