Design, develop, and deliver virtual training programs for new and existing staff across Operations.
Train employees using established claims systems, processes, and procedural documentation.
Inspire, coach, and motivate employees to achieve performance and quality goals.
Identify training needs and develop appropriate curriculum and learning tools.
Communicate training progress and outcomes to leadership in a timely and clear manner.
Create and maintain training materials, including handouts, guides, and job aids.
Conduct training needs assessments and operational audits to identify opportunities for development.
Collaborate with operational teams to draft, revise, and certify organizational policies and procedures.
Integrate procedural updates into training programs on an ongoing basis.
Lead ongoing training initiatives related to system releases, new clients, or process improvements.
Demonstrate strong presentation skills and a customer-service-oriented approach.

Bachelor’s degree or equivalent combination of education and experience.
2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry.
Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable.
Strong interpersonal and communication skills, both written and verbal (virtual and in-person).
Proven ability to follow procedures and maintain professionalism.
Excellent customer service mindset.
Proficiency in Microsoft Office and standard business software.
Ability to participate in company meetings, industry training sessions, and team activities.
Must adhere to company confidentiality and data privacy policies.
Ability to work at a computer for extended periods and work overtime as needed.
Must be legally authorized to work in the United States.

Operations Trainer

Key skills