Key skills
CSaaS
About this role
Role Overview
- Act as the primary point of contact for a portfolio of enterprise clients
- Build and maintain strong, long-lasting client relationships
- Maintain or initiate Monthly / Quarterly client review meetings
- Guide clients through platform onboarding after implementation is complete
- Own the end-to-end lifecycle of post-implementation change requests
- Drive adoption and usage of the platform
- Serve as the voice of the client internally
Requirements
- Tertiary qualification with an aptitude for numbers and data
- 3 to 5 years in an enterprise client-facing role ideally in a SaaS or software environment
- Experience managing enterprise clients and engaging with C-suite executives
- Experience managing change requests, scoping work with engineering or delivery teams, and coordinating delivery against client expectations
- Insurance domain expertise is a bonus.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities