You are responsible for the end-to-end partner journey within the Seller Central / Partner Hub and develop a scalable self-service experience for our marketplace partners.
You collect, prioritize, and structure requirements from Business Development, Technical Integration, Customer Success, and direct partner feedback.
You translate business requirements into clear user stories, problem statements, and user flows, and work closely with Product and Tech teams on implementation.
You analyze relevant KPIs such as onboarding duration, self-service rate, Seller NPS, and ticket reduction, and derive data-driven optimizations.
You identify opportunities for automation and process improvements to reduce manual effort and sustainably improve the partner experience.

You have at least 3 years of experience in product, platform, or marketplace environments.
You have worked with self-service platforms or partner-focused tools and understand digital user journeys.
You demonstrate an analytical and structured working style and have a good understanding of technical systems and platform logic.
You enjoy collaborating with diverse stakeholders from business and tech and value open communication within the team.

Welcome: We want you to feel comfortable from day one. That’s why we welcome you with our comprehensive onboarding program.
Development: Grow! We support and foster your individual development through various internal and external training opportunities.
Remote work: If your role does not require you to be present in the office, we offer flexible location options — including up to 20 days per year anywhere within the EU.
Mental health: Get quick, professional support from psychologists at nilo if you feel overwhelmed in your private or professional life. Anonymous and free of charge.
Redcare events: We promote team building through creative team events and celebrate our successes together at regularly held parties.

Partner Hub Manager, Marketplace

Key skills