You own the end-to-end partner journey within the Seller Central / Partner Hub and continuously improve the self-service experience for marketplace partners.
You collect, structure and prioritize requirements from Business Development, Technical Integration, Customer Success and direct partner feedback.
You translate business requirements into clear user stories, problem statements and user flows while collaborating closely with Product and Tech teams.
You define and monitor relevant KPIs such as onboarding speed, self-service adoption, seller NPS and ticket reduction to drive continuous optimization.
You identify opportunities for automation and process improvements to reduce manual onboarding efforts and improve the partner experience.

You bring at least 3 years of experience in a Product, Platform or Marketplace environment.
You have hands-on experience with self-service platforms or partner-facing tools and understand digital user journeys.
You combine a structured and analytical mindset with a solid understanding of technical systems and platform logic.
You enjoy collaborating with stakeholders across Business and Tech functions and value open exchange within international teams.

Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
Personal development: Grow! We support and encourage your individual development through various in
and external trainings.
Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually
even for up to 20 days a year anywhere in the EU.
Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.

Partner Hub Manager – Marketplace

Key skills