research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects
assembly line workmanship, misapplication as well as general reliability, durability or other operation issues
review Ryder’s maintenance policy and practices
assemble team(s) to bring about permanent corrective actions
coordinate the corrective actions necessary to mitigate problems identified
be the Subject Matter Expert (SME) for multiple OEM’s/product lines
provide guidance to OEM’s, Ryder locations, and Ryder management as required
manage Technical Assistance Cases
provide technical assistance with diagnostics, instruction and providing resource documentation
analysis of Maintenance Data
work directly with the Reliability and Warranty Teams to analyze data and develop solutions
manage Infocenter Technical Library
ensure service, diagnostic and repair manuals for Ryder's fleet are current
manage Safety Campaign Process
responsible for reviewing manufacturer recalls for applicability, special tooling needs & availability, availability of required parts
conflicts with Ryder policies and developing the recalls into Ryder Campaigns as required
coordinate and lead regularly scheduled calls/meetings with OEM’s

H.S. Diploma/GED
Bachelor's Degree in Engineering or equivalent experience (Preferred)
10 years or more in Heavy duty vehicle maintenance
2 years or more in Proven track record with maintenance management experience
5 years or more in Ryder technical experience (Preferred)
Requires strong computer knowledge in Excel, Word, PowerPoint
Vehicle Diagnostic Software Advanced
Strong business and presentation knowledge
Requires excellent technical writing knowledge Advanced
Exposure to Lean Six sigma or equivalent problem solving (Beginner, Preferred)
Material Failure Analysis training (preferred but not required)
Knowledge of Ryder's Shop Systems
Must have sound understanding of Ryder's repair policies Advanced
A solid understanding of InfoCenter, SBT, and mainframe Advanced
Must be familiar with vehicle systems, diagnosis and repair procedures Intermediate
Knowledge and use of Artificial Intelligence applications Intermediate (Preferred)
ASE Certification\Medium-Heavy Truck Certification Tests (Preferred)
PM
Brakes
A/C
Electrical
Electronics & (Required)
ASE Certification\Alternate Fuels Certification Test (F1) (Preferred)
Electronic Diesel Engine Diagnosis Specialist Certification Test (L2) (Preferred)

Technical Maintenance Support Business Partner

Key skills