About this role
Role Overview
- Communicate with customers in a fast-paced environment utilizing multiple platforms, systems, and databases to research, track, and resolve applicant issues
- Ability to communicate effectively with difficult customers and wrap up the call or refer to senior members for further support
- Log detailed customer information in systems
- Perform review of documents to establish identification while being able to pay attention to fake documents
- Complete tasks according to standard operating procedures and keep abreast of changing guidelines
- Provide customer relationship management to applicants, triage cases/tickets; assist with applicant data corrections; upload documents;
- Respond to customer inquiries and service tickets
Requirements
- High School Diploma and 3 (+) years experience
- Phone etiquette
- Documenting notes
- Research and review case history
- Adherence to standards and guidelines
- High level of accountability and attention to detail
- Multi-tasking
Preferred
- Call center experience preferred
- Ticketing system experience
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development