Customer Support, Customer Success

Role Overview

• Manage a strategic portfolio of clients with a focus on retention and growth.
• Lead onboarding and platform activation processes.
• Conduct regular check-ins to ensure client success.
• Identify churn risks and take proactive retention actions.
• Promote adoption of platform features and best management practices.
• Drive revenue expansion opportunities through upgrades and additional services.

Requirements

• High school diploma.
• Minimum of 1 year of experience in technical support or client relations at SaaS companies.
• Experience serving B2B clients and small to medium-sized businesses (SMBs).
• Analytical ability to interpret metrics and customer usage behavior.
• Experience in SaaS companies focused on management software, ERP, or marketplaces.
• Familiarity with CRM tools, especially Ploomes and ClickUp.
• Experience with retention strategies, revenue expansion, and Customer Success methodologies.
• Experience in the barbershop, beauty/aesthetics, or local services sectors.

Tech Stack

• ERP

Benefits

• Structured development plan.
• Opportunity to advance to senior Customer Success levels or into leadership positions.
• Meritocratic, high-performance environment.
• Close collaboration with leadership and autonomy to make an impact.
• Active participation in the company’s growth.