Customer Support – Fleet Tech Platform
Germany
Full Time
2 hours ago
$35,000 - $45,000 EUR
No Sponsorship
Key skills
AgileCommunication
About this role
Role Overview
- Handle incoming support requests
- Ensure 80% of requests are resolved within 24 hours
- Proactively guide customers through the onboarding process
- Deliver excellent customer care to achieve 95% customer satisfaction
- Work in a structured, solution-oriented manner so that handling time does not exceed 2 hours
Requirements
- Completed commercial or technical vocational training
- Strong communication skills
- High coordination ability
- Strong interpersonal skills
- Analytical thinking
- Ability to work independently
Benefits
- Attractive compensation with a performance-related component
- Agile working environment with flat hierarchies
- Family-like atmosphere with fast decision-making
- Comprehensive onboarding