Overall accountability for the performance, strategy, and culture of the practices and hospital, balancing clinical excellence with strong operational and commercial outcomes.
Set the strategic direction of the practices, and ensure the delivery of outstanding patient and client care alongside sustainable business performance.
Lead the creation and delivery of the annual business plan, driving sustainable growth while engaging the wider team to contribute ideas, provide feedback, and support continuous improvement initiatives
Monitor, analyse, and communicate both practice and individual performance, actively sharing best practice and contributing to the overall success of the wider area.
Foster a culture of continuous improvement through regular development discussions, performance management, and ongoing team support
Providing an exceptional client experience by driving client engagement, promoting service excellence, and ensuring high standards are delivered consistently in every interaction
Take full accountability for the financial performance of the practice, including management of the P&L, delivering against budgets, and meeting all financial management requirements

Proven experience in a senior leadership role with accountability for operational and commercial performance ideally within healthcare, veterinary, or service-led environments but not essential.
Strong financial and business management capability, including experience with planning and P&L oversight
The ability to lead, engage, and develop high-performing multidisciplinary teams
Experience leading through change and driving cultural or transformational initiatives
Excellent communication, influencing, and stakeholder management skills

6.8 weeks’ holiday including bank holidays
Private medical insurance
Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
Pension scheme
Cycle to Work and Green Car schemes (eligibility applies)
Retail discounts and cashback offers
Reduced-cost veterinary care for your own pets

Director of Practice

Key skills