Help implement, educate and train new and existing clients on all aspects of our SaaS platform.
Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions.
Develop a trusted advisor relationship with clients and provide solid technical support throughout the customer journey.
Encourage refresher training and training on new functionalities.
Be willing to learn and have a deep understanding of the software and know how to explain it to clients.
Work closely with the company C-Suite to ensure CS processes are followed.

5+ years of experience Tech support or/and Sales within a B2B SaaS or SW company.
Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment.
Fluent or Native in Spoken and written Spanish and English.
Possess excellent judgement with consultative, problem solving, and escalation resolution skills.
Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge.
Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels.
Strongly sales-oriented, hands-on personality with Customer Service orientation
An organised and enthusiastic attitude, with a keen eye for accuracy and detail

Customer retention management
Information’s escalation and feedback from the users to the marketing and development team

Customer Success Manager, US Market

Key skills