Growth & Customer Success Manager

Zocha Group is seeking a Growth & Customer Success Manager to support the continued growth of our Revenue Optimization division. This role will focus on driving client success after onboarding, supporting account growth and retention, and leading an operations-focused team.

Responsibilities:

• Own post-launch client success and support long-term account health across Revenue Optimization clients
• Identify opportunities for account growth, expansion, and retention
• Proactively monitor client needs , risks, and opportunities to improve the overall client experience
• Partner cross-functionally with internal teams to ensure strong service delivery and client alignment
• Manage, coach, and support an operations-focused team to maintain quality, accountability, and execution standards
• Help improve workflows, internal processes, and team performance as the business scales
• Support partnership-driven growth opportunities and client conversion strategy
• Ensure operational execution supports client retention, satisfaction, and revenue growth

Requirements:

• 5+ years of experience in Customer Success, Account Management, Growth, Client Services, Hospitality Operations, or a related role
• 2+ years of experience managing or leading a team
• Strong client relationship management and communication skills
• Proven ability to identify growth opportunities, retain accounts, and support revenue expansion
• Strong operational mindset with the ability to improve workflows, processes, and team execution
• Comfortable working cross-functionally with leadership, client-facing teams, operations, and product/technology teams
• Highly organized, proactive, solutions-oriented, and comfortable managing multiple priorities
• Experience in hospitality, restaurants, reservations, or hospitality technology is strongly preferred
• Familiarity with platforms such as SevenRooms, OpenTable, Resy, Tock, or similar reservation/CRM systems is a plus