Temporary Call Center Agent

Role Overview

• Operates multi-line telephone system to answer incoming calls and routes members to appropriate AMC personnel
• Schedules appointments, responds to questions, and documents each call within the electronic health record (EPIC) and/or email
• Inputs and provides information related to member’s accounts including demographics and billing/insurance information
• Able to work successfully in a fast pace, dynamic work environment while providing high quality customer service
• Ability to handle several tasks at the same time
• Must comply with all federal, state and local laws and regulations, and AMC policies
• Answers phones, routes calls, schedules patient appointments, and ensures that patient demographics and insurance information are accurate
• Discusses overdue payments with patients and tracks patient billing histories to identify outstanding balances
• Creates telephone encounters, messages, email, notations and assign properly to staff

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience
• Bilingual in Spanish required
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to perform basic math calculations, including handling U.S. currency and simple measurements
• Must be able to type 45 WPM
• Proficient with Internet and web-based systems, and MS Office (Word, Excel, and Outlook)