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Temporary Call Center Agent at Alliance Medical Diagnostic Imaging Ltd | JobVerse
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Temporary Call Center Agent
Alliance Medical Diagnostic Imaging Ltd
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Temporary Call Center Agent
Healdsburg, California, United States of America
Full Time
4 days ago
$21 USD
No Visa Sponsorship
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About this role
Role Overview
Operates multi-line telephone system to answer incoming calls and routes members to appropriate AMC personnel
Schedules appointments, responds to questions, and documents each call within the electronic health record (EPIC) and/or email
Inputs and provides information related to member’s accounts including demographics and billing/insurance information
Able to work successfully in a fast pace, dynamic work environment while providing high quality customer service
Ability to handle several tasks at the same time
Must comply with all federal, state and local laws and regulations, and AMC policies
Answers phones, routes calls, schedules patient appointments, and ensures that patient demographics and insurance information are accurate
Discusses overdue payments with patients and tracks patient billing histories to identify outstanding balances
Creates telephone encounters, messages, email, notations and assign properly to staff
Requirements
High school diploma or general education degree (GED)
One to three months related experience and/or training
Equivalent combination of education and experience
Bilingual in Spanish required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to perform basic math calculations, including handling U.S. currency and simple measurements
Must be able to type 45 WPM
Proficient with Internet and web-based systems, and MS Office (Word, Excel, and Outlook)
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