You are the expert for our customers and provide telephone advice on the relevant insurance products
You determine each customer’s individual needs and support them with tailored solutions using our internal systems
You take customers’ personal preferences into account and ensure high customer satisfaction through strong service orientation
This role does not involve cold calling — all customers are expecting and welcome your call
With our modern communication tools and the digital signing options offered by our partners, an efficient working day is guaranteed

You have already gained initial experience in sales or customer-facing roles (e.g., sales, telesales)
You are service-oriented and have a strong interest in loans and credit products
You are a strong communicator and convince customers with an open, professional manner on the phone
You are reliable and demonstrate a committed, proactive work style
You are eager to develop professionally, bring high motivation, and want to grow with us
Ideally, you have completed commercial/vocational training

Benefit from our salary model with uncapped commission
Internal career programs, training opportunities, and coaching support your professional development
Work-life balance: Enjoy the flexibility of working 100% remotely anywhere in Germany
Your onboarding is fully digital, and we arrange delivery of the required equipment before your start date
Time off: 30 days of vacation; parents receive 10 additional child sick days on top of the statutory entitlement
Health: Partnerships with fitness providers to support your physical and mental well-being
We promote a diverse and inclusive working environment

Call Center Agent – Loan Protection

Key skills