Senior Communications Specialist

Role Overview

• Serve as a core member of the Cat@work admin team, maintaining strong platform expertise and governance alignment
• Provide day-to-day support, troubleshooting and coaching for CMS users
• Lead ongoing optimization of Cat@work, including: Site structure, content experience and usability improvements; Governance standards, permissions and best practices
• Oversee creation and management of read access (RA), security, and targeting groups
• Support platform enhancements and long-term roadmap execution in partnership with the Cat@work Product Owner
• Manage Unily release planning, testing and implementation support
• Lead Cat@work-level reporting and analytics (site performance, usage, adoption)
• Provide recommendations based on analytics to improve intranet experience
• Partner with the AI & Impact Lead role for deeper analytics and enterprise-wide reporting
• Lead and support additional key communications tools and platforms, including: Broadcast Center (internal email platform) adoption and usage, Grammarly enterprise management
• Serve as a connector between communications needs and technical capabilities, translating business requirements into scalable platform solutions
• Partner with IT, Digital Workplace, and platform vendors to align configurations, integrations, and enhancements
• Drive adoption and effective use of communications tools through: Training sessions, workshops and office hours; Playbooks, templates and governance resources; Ongoing coaching and user support
• Lead CMS user upskilling and training aligned to Cat@work best practices
• Partner with Integrated Communications and other teams to improve: Planning discipline (shift from reactive to proactive); Audience strategy and segmentation; Intentional channel usage

Requirements

• 3-5 years of progressive experience in communications, with demonstrated work in website management or communications strategy.
• Familiarity with communications tools (content management systems, email platforms, analytics tools, writing tools)
• Communicating for Impact
• Planning and Organizing
• Internal Communications Expertise
• Effective Measurement
• Relationship Management & Consulting
• Ability to manage multiple priorities, timelines and stakeholders
• Bachelor’s degree and/or equivalent experience

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement