Deliver and continuously improve onboarding programs tailored to the needs of Customer Success leaders and teams
Provide follow-up support, reinforcement training, and enablement on key Customer Success skills and processes
Design and manage a certification program aligned with sales methodology, go-to-market strategy, and product knowledge
Facilitate engaging workshops and training sessions in partnership with cross-functional teams, particularly Marketing/Demand Gen
Conduct individual and group coaching to address performance gaps and support development plans
Provide coaching and guidance to Customer Success leaders to enhance their ability to support their teams
Manage and evolve the Resource Hub, ensuring sales content and training materials are accessible and up to date
Create and maintain enablement content in collaboration with other departments
Champion the effective use of sales enablement tools, including ongoing training and support

3+ years’ experience in SaaS sales enablement
Bachelor’s degree in Business, Marketing, Sales, or related field (or equivalent experience)
Familiarity with Salesforce and sales methodologies (e.g. MEDDPICC, Challenger, Value Selling) preferred
Proven experience in sales training and coaching
Strong understanding of customer success processes an advantage, as well as general sales methodology
Experience using enablement tools (e.g. LMS, Gong, 6sense, ZoomInfo, Cognism)
Video editing skills for training content
Willingness to travel abroad (e.g. North America) if required

Sales Enablement Specialist

Key skills