About this role
Role Overview
- Act as the first point of contact for employee and manager enquiries relating to HR, benefits, and payroll through agreed ticketing channels
- Respond to routine enquiries relating to policies and procedures, leave entitlements, loyalty leave and service awards, benefits and pension programs, and pay timing and standard payroll questions
- Log, track, and manage HR tickets through to resolution, ensuring service levels are met and stakeholders are kept informed
- Escalate complex or non-standard matters to HR Business Partners, Payroll, Recruiters, or specialist teams as required
- Prepare and administer employment documentation across the employee lifecycle, including offer letters, employment contracts (for HRBP review), contract amendments, position changes, salary updates, and termination documentation
- Facilitate onboarding activities by preparing new hire and re-hire documentation and coordinating required paperwork
- Process employee change requests, ensuring approvals are obtained and data is accurately recorded and submitted to payroll
- Maintain accurate, confidential employee records in line with privacy, legal, audit, and governance requirements
- Administer health and welfare benefit plans, pension programs, leave, and attendance systems as required
- Identify recurring enquiries and contribute to the development and maintenance of HR knowledge content, FAQs, templates, and self-service resources
- Support reporting requirements and contribute to continuous improvement of HR processes and employee experience
- Champion a proactive Safety, Health, and Environment culture by role modelling safe behaviours and identifying hazards in the work environment
Requirements
- Experience in HR administration, shared services, or employee support roles
- Strong customer service mindset with the ability to manage high-volume enquiries accurately and professionally
- Experience using HR systems, ticketing platforms, and MS Office tools
- Knowledge of HR policies, benefits, payroll processes, and employee lifecycle administration
- Tertiary qualifications in HR, Business, or a related field (desirable)
Benefits
- Safety‑first culture – Arrive Safe, Leave Safe
- Flexible work options
- Competitive total reward packages
- Recognition through our Best of Bradken and Service Awards
- Learning and development focus, including education assistance for approved study
- Employee Assistance Program for you and your family
- Building Better Communities program