Service Delivery Program Manager

Role Overview

• Develop and own the end-to-end program roadmap for cloud migration and modernization, spanning GCP, AWS, and Azure environments.
• Establish and manage program governance frameworks including steering committees, status reporting, RACI structures, and decision-making processes.
• Lead cross-functional teams of architects, engineers, DevOps practitioners, and business analysts across multiple concurrent workstreams.
• Track and report on program health — scope, schedule, budget, risk, and quality — to senior leadership and C-suite stakeholders.
• Drive milestone delivery, manage dependencies, and resolve escalations to keep programs on track.
• Define and execute migration strategies including Rehost (lift & shift), Replatform, Refactor, Repurchase, Retire, and Retain (6Rs/7Rs).
• Oversee infrastructure assessments, application portfolio rationalization, and cloud readiness evaluations.
• Coordinate migration waves, manage cutover planning, and ensure zero-downtime or minimal-disruption transitions for critical workloads.
• Manage relationships with hyperscale partners (Google, AWS, Microsoft) and third-party migration tooling vendors.
• Ensure proper implementation of cloud landing zones, networking, IAM, security controls, and compliance requirements.
• Champion cloud-native modernization initiatives including containerization (Kubernetes/GKE/EKS/AKS), microservices adoption, and serverless architectures.
• Drive application re-platforming to managed cloud services (e.g., Cloud SQL, RDS, Azure SQL, Big Query, Redshift, Synapse).
• Lead DevSecOps and CI/CD pipeline modernization to enable continuous delivery and cloud-native development practices.
• Partner with data and AI/ML teams to enable cloud-native analytics and AI workloads on GCP (Vertex AI), AWS (SageMaker), and Azure (Azure AI).
• Own program budgets ranging from $5M to $50M+, with responsibility for FinOps, cost optimization, and cloud spend visibility.
• Identify, assess, and mitigate technical, operational, and business risks throughout the program lifecycle.
• Drive business case development, ROI modeling, and benefits tracking for cloud transformation investments.
• Act as the primary program interface for senior technology and business leaders, building trust and ensuring alignment across stakeholders.
• Develop and execute organizational change management plans to drive cloud adoption and new ways of working.
• Build cloud capability and literacy across engineering and product teams through training, communities of practice, and enablement programs.

Requirements

• 8+ years of program/project management experience with 5+ years directly in cloud migration or transformation programs
• Demonstrated delivery of large-scale migrations ($10M+ budgets) on at least two of: GCP, AWS, Azure
• Experience managing multi-cloud or hybrid-cloud environments with 500+ workloads or applications
• Track record of managing cross-functional teams of 20+ people across engineering, architecture, and business functions
• Experience with enterprise change management and organizational transformation
• Deep familiarity with cloud architecture patterns: IaaS, PaaS, SaaS, serverless, containers
• Understanding of networking (VPC, VPN, DirectConnect/Interconnect/ExpressRoute), IAM, and security in cloud
• Working knowledge of Kubernetes, CI/CD, Terraform/IaC, and DevOps toolchains
• Familiarity with migration tooling: AWS MGN, Google Migrate, Azure Migrate, Velostrata, CloudEndure, etc.
• Understanding of FinOps practices and cloud cost optimization levers.

Tech Stack

• Amazon Redshift
• AWS
• Azure
• BigQuery
• Cloud
• Google Cloud Platform
• Kubernetes
• Microservices
• SQL
• Terraform

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements