Own end-to-end delivery coordination for all active technology vendor integrations, including EMR, payment processing, and identity verification
Manage vendor timelines, API dependency sequencing, and UAT coordination
Serve as the primary point of contact between external vendors and the engineering team
Track go-live readiness and surface blockers before they reach engineering
Design the patient support function from scratch, including ticket taxonomy, escalation paths, SLA definitions, and tooling selection
Manage the relationship and SLA compliance of our BPO partner for Tier 1 patient support
Drive execution of the enterprise technology governance workplan across cybersecurity, data governance, AI governance, cloud computing, and support operations domains
Maintain the governance artifact library and ensure deliverable quality across all five domains
Maintain the integrated program timeline connecting engineering sprints, vendor milestones, FTE onboarding, and executive reporting

5 or more years of technical program management experience, with direct ownership of third-party technology integrations
Demonstrated experience building a support operations function, including BPO relationship management
Comfortable reading API documentation and technical specifications without requiring engineering support to interpret them
Experience in a regulated industry, with working knowledge of HIPAA compliance requirements
Background in startup or build-from-scratch environments where the processes do not yet exist
Strong written communication, with a demonstrated ability to produce executive-level reporting and governance documentation

Full benefits package including medical, dental, and vision
Direct access to executive leadership in a high-ownership, low-bureaucracy environment
The opportunity to build the operational foundation of a healthcare platform from day one
Fully remote position with defined overlap hours for team collaboration

Technical Program Manager

Key skills