Ambulatory CEM Consultant

Role Overview

• Position is responsible for consulting, coaching and training department leaders and employees within specific care delivery sites on customer experience needs
• Collaborating with internal stakeholders on leveraging customer experience data to support enhancements to the customer experience
• Works as a consultant to build and maintain positive relationships with various department leaders to accomplish goals that improve customer experiences
• Creating and delivering new and/or existing presentations depending on site needs
• Conducts group training of staff depending on site needs
• Tracks and analyzes consumer experience data daily using Excel and other internal data sources
• Supports leaders through trainings, observations and action planning to ensure customer experience needs and customer metrics are met.

Requirements

• Bachelor’s degree in a relevant field is required
• Two (2) years of professional experience in education, business healthcare, and/or related to customer experience required
• Highly proficient in disaggregating and analyzing data and telling stories using data to drive business outcomes
• Experience creating and delivering training materials for various audiences
• Highly proficient in Microsoft Office suite, such as Excel and PowerPoint
• Excellent verbal, written and interpersonal skills and ability to communicate with audiences at various levels
• Ability to create, design, and deliver engaging presentations targeted to audiences at various levels.

Benefits

• None listed