About this role
Role Overview
- Collaborate with project teams to complete implementation tasks, including gathering requirements, analyzing clinical workflows, and identification of workflow challenges.
- Engage with providers to review requests and offer recommendations based on proficient knowledge of clinical workflows that will ultimately enhance patient care, treatment plans, and health outcomes.
- Provide hands-on training to designated clients while guiding them through the solution's functionalities and features to increase proficiency in utilization.
- Use industry compliance knowledge and follow established practices and guidelines to ensure the implementation of clinical solutions complies with regulations and standards.
- Review a variety of factors for solution configurations, understand solution functionalities, and troubleshoot technical issues to offer consultation and support.
- Perform other job duties as assigned.
Requirements
- Bachelor's Degree or equivalent work experience
- At least 2-4 years relevant work experience in a blood bank setting
- Proven experience implementing FDA 510(k)-cleared software solutions in clinical settings (preferred)
- Demonstrated ability to design workflows, develop staff training programs, and author standard operating procedures (SOPs) (preferred)
- In-depth knowledge of blood and cellular therapy regulations and compliance standards (preferred)
- Experience with WellSky Transfusion, WellSky Blood Centers and/or WellSky Biotherapies solutions (preferred)
- Knowledge of quality assurance, regulatory compliance, accreditation standards, or audit readiness processes within blood management, laboratory, or healthcare settings (preferred)
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year