About this role
Role Overview
- Provides support for all JetBlue hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
- Serves as escalation point and provides Tier 2 and 3 support
- Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources
- Monitors, maintains and supports systems and user access
- Facilitates software package rollouts and maintenance
- Collaborates with all Information Technology (IT) disciplines
- Works to achieve first-touch resolution with all issues
- Collaborates with non-IT teams on projects including Moves/Adds/Changes
- Maintains documentation of requests per JetBlue standards
- Creates, maintains and updates knowledge base documentation with most relevant information
- Coordinates response for major incidents and outages
Requirements
- High School Diploma or General Education Diploma (GED)
- One (1) year of experience in IT hardware and application support
- Experience supporting latest operating systems
- Experience implementing and supporting applications
- Experience using desktop deployment packages
- Legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities