Customer Service Representative

Role Overview

• Assisting users with website and app navigation via calls and the Zendesk ticketing system.
• Troubleshooting technical bugs.
• Collaborating with agents and customers to ensure the website’s data is accurate.
• Assisting customers with account maintenance.
• Ensuring a world-class customer service experience by seeing issues through to resolution.

Requirements

• 1-2 years of experience in Customer Service and/or Technical Support
• Strong written and verbal communication skills
• Familiarity with Zendesk ticketing system, AWS phone system, and Slack is a plus

Tech Stack

• AWS

Benefits

• medical, dental, and vision benefits
• 401K retirement plan
• paid-time off
• annual bonus
• incentives