Customer Service Representative I

Redfin is revolutionizing the real estate industry by using data and innovative design to enhance the customer experience. The Customer Service Representative I will assist users in navigating the Redfin and Rent websites and mobile app, provide technical support, and ensure a world-class customer service experience.

Responsibilities:

• Assisting users with website and app navigation via calls and the Zendesk ticketing system
• Troubleshooting technical bugs
• Collaborating with agents and customers to ensure the website’s data is accurate
• Assisting customers with account maintenance
• Ensuring a world-class customer service experience by seeing issues through to resolution

Requirements:

• 1-2 years of experience in Customer Service and/or Technical Support
• Strong written and verbal communication skills
• Punctual, able to work independently as well as in a group, and capable of handling multiple tasks and changing priorities
• A commitment to the customer, no matter the issue
• A fun, caring, and humble attitude
• Familiarity with Zendesk ticketing system
• Familiarity with AWS phone system
• Familiarity with Slack