Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Lead or actively participate in special projects
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Prepare and implement action plans and lead improvement initiatives
Maintain reporting continuity, integrity, and communication among analytical departments

Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
10+ years of demonstrated experience in healthcare analytics may be substituted for a degree
Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
Strong data analysis experience
proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
Strong written, verbal, and interpersonal communication skills

Supervisor, ROPS MS Collections

Key skills