Senior Collections Specialist

Role Overview

• Responsible for the reconciliation and collection activity for complex high-profile accounts
• Assess customer's needs and reconcile issues
• Identify and manage Credit Risk
• Responsible for mentoring and coaching the Collections team
• Review and analyze various accounts receivable reports
• Evaluate blocked orders
• Identify and manage credit risk
• Review contracts and confirm applicable terms
• Facilitate conference calls with Sales, customers, and other stakeholders
• Collaborate with Sales for monthly account reviews
• Collect and analyze accounts receivable data
• Train and mentor team members on policies, procedures, and best practices

Requirements

• High school diploma
• 5+ years of experience in Business-to-Business collections
• At least 1 year experience with large volume and critical account dispute resolution
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word
• Position requires travel up to 10% of the time for business purposes.

Benefits

• health insurance
• life and disability
• 401(k) contributions
• paid time off
• access to the Employee Assistance Program
• access to Employee Resource Groups
• access to the Employee Service Corp.