Remote RecruitmentRemote
Customer Service Agent
South Africa
Full Time
3 hours ago
$13,000 - $15,000 ZAR
No Sponsorship
Key skills
CRMCommunication
About this role
Role Overview
- Handle inbound customer queries via phone, email, or live chat
- Resolve complaints and escalate issues when necessary, following set procedures
- Keep accurate records of customer interactions in the CRM system
- Identify customer needs and provide clear, helpful information
- Collaborate with internal teams to resolve complex queries
- Meet daily service targets and maintain quality standards
Requirements
- Experience in a customer service, call centre, or support role
- Clear and professional communication in English (written and spoken)
- Familiarity with CRM tools or ticketing systems is a plus
- A calm, solutions-focused approach when dealing with difficult situations
- Reliable internet connection and a dedicated home working setup
Benefits
- 100% remote — work from anywhere in South Africa
- Ongoing support and training through Remote World
- Long-term, stable position with a reputable UK employer