Key skills
Linux
About this role
Role Overview
- Help customers solve problems via chat, email, and MS Teams
- Work with back-office teams to handle escalations
- Learn and provide interactive solutions to customer inquiries
- Collaborate with senior co-workers to gain knowledge
Requirements
- 1+ years of support help desk knowledge
- Knowledge of Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
Tech Stack
- Linux
Benefits
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off