French Bilingual Customer Service Specialist

TalentPop App is building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. They are seeking a Bilingual Customer Service Specialist (French/English) to provide outstanding support across voice, chat, and email channels while helping customers feel heard, valued, and supported.

Responsibilities:

• Provide exceptional support via inbound calls, chat, and email
• Troubleshoot issues effectively and find quick resolutions
• Personalize interactions to build strong customer relationships
• Work closely with your team to enhance the customer experience
• Offer feedback to refine our service quality

Requirements:

• Fluent in French and English
• 1+ year of remote/online experience in customer service or a similar role
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Personal PC or laptop with a minimum i5 processor
• Stable internet connection with at least 25 Mbps upload and download speeds
• Previous experience with bilingual customer support is an advantage
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus