German-English Speaking Customer Service Support

TalentPop App is expanding its core corporate headquarters and is looking for a dedicated German-English Speaking Customer Service Support professional to join their team. In this role, you will act as the primary point of contact for community inquiries and ensure high-quality support across various communication channels.

Responsibilities:

• Act as the primary point of contact for our community, handling inquiries seamlessly across voice, live chat, and email channels
• Take full ownership of incoming support requests, providing clear, accurate, and efficient solutions
• Maintain a high standard of professional communication, ensuring every interaction aligns with our brand values
• Work alongside team leads and operational managers to report user feedback and optimize support workflows

Requirements:

• 1+ years of proven experience in a remote customer service, helpdesk, or corporate support environment
• Full professional fluency (C1 level or higher) in both written and spoken German and English
• Strong attention to detail, excellent time management, and a calm, solution-oriented approach to troubleshooting
• A personal laptop or PC with a minimum i5 processor (or equivalent hardware)
• A reliable, hardwired internet connection with stable speeds of at least 25 Mbps for both upload and download
• Prior experience navigating modern support systems such as Zendesk, Gorgias, or Shopify is highly advantageous