Lead the operations organization in Germany while establishing globally consistent practices, standards, and workflows across all regions
Ensure delivery meets defined service levels, quality standards, and budget expectations
Monitor performance and establish clear service-level commitments across regions
Strengthen customer success and adoption while helping drive aftermarket sales and protecting maintenance renewal rates through high-quality service delivery
Build and develop high-performing global teams across support and training
Ensure customers gain maximum value from the CAD/CAM platform

Academic background in engineering, computer science, business administration, or a related field
Several years of experience in global operations, technical support, or customer success
Proven leadership experience across multiple geographies
Experience working with customer-facing teams in distributed environments
Exposure to tools and systems such as CRM, service management platforms, LMS, or CAD/CAM ecosystems
Fluency in German and business professional level in English; additional languages are a plus.

Global Operations Director

Key skills